Last updated: 25 August 2026
Shipping, Delivery & Payment Information
At Razara Home, we want your online shopping journey to be safe, transparent, and smooth. Below you will find full details regarding our checkout security protocols, shipping costs, order processing windows, and home delivery procedures.
1. 100% Secure Payments & Data Encryption
We take your online transaction security seriously. Shopping at Razara Home is fully protected against data theft and fraudulent interference:
- Accepted Payment Methods: We accept all major credit and debit cards, including Visa, Mastercard, Discover, JCB, Union Pay and Amex.
- Advanced Encryption Protocols: Our checkout is fully protected by an industry-standard SSL (Secure Sockets Layer) certificate and Square’s secure infrastructure. Your full card details are encrypted at rest and are never stored on our servers.
- Secure Customer Authentication (SCA): Our payment gateway complies with UK and European security mandates, utilizing 3D Secure verification to prevent unauthorized card usage.
Payment Policy
- Full payment is required at the time of purchase
- Orders are only confirmed once payment has been successfully processed
- If a payment is declined or flagged, the order will not be completed
Secure Transaction
- All transactions are processed through secure, encrypted payment gateways
- We do not store full credit/debit card details on our servers
Refunds & Chargebacks
- Refunds are processed according to our Return Policy
- If you experience a billing issue, please contact us before initiating a dispute
- Unauthorized or fraudulent charge-backs may be investigated and disputed
Fraud Protection
- We reserve the right to cancel, hold, or review orders suspected of fraud
- Additional verification may be required for high-value or flagged transactions
Billing Accuracy
You agree to provide current, complete, and accurate billing information.
Failure to do so may result in order delays or cancellation.
2. Shipping Costs & Destinations
- Delivery Area: We deliver exclusively to mainland United Kingdom addresses.
- Shipping Fee: Delivery across our entire catalog is 100% Free Shipping.
- No Hidden Fees: The price displayed in your cart is the exact final price you pay. There are no surprise administrative charges or hidden delivery fees applied at checkout.
3. Processing & Delivery Timescales
Our complete order-to-delivery life cycle is structured exactly around the following time frames:
- Daily Order Cutoff Time: 2:00 PM UK time. Orders finalized after this cutoff window will begin processing on the following operational business day.
- Order Handling Time: 1 to 4 Days (Monday to Saturday). This is the period required by our warehouse to prepare, securely package, and dispatch your furniture.
- Transit Time: 3 to 8 Days (Monday to Saturday). This is the active duration your shipment is in transit .
- Total Delivery Time: 4 to 12 Days total from your initial checkout date. Standard delivery operations occur between 10:00 AM and 10:00 PM, Monday to Saturday.
3. Order Tracking
At Razara Home, we handle all deliveries ourselves using our own dedicated delivery vehicle — no third-party couriers involved. This means rather than a standard tracking link, we keep you updated directly and personally throughout the process:
- Dispatch Confirmation: Once your order leaves our warehouse, you will receive an email or SMS confirming your delivery is on its way.
- Delivery Window: We will contact you 1–2 days before your scheduled delivery date to provide a specific 4-hour arrival window.
- Driver Notice: On the day of delivery, our driver will call you 30 minutes before arrival so you know exactly when to expect us.
5. Lost or Delayed Packages
If your package has not arrived within 14 of the estimated delivery date, please contact us at support@razarahome.co.uk. We will open an investigation and work to resolve the issue as quickly as possible.
4. Planning Your Home Delivery
To ensure your furniture arrives safely, we closely plan and coordinate our distribution routes:
- Delivery Slots: We will provide you with a specific 4-hour delivery window at least 1 to 2 days prior to your scheduled delivery date.
- Driver Notice: On the morning of your arrival date, our delivery driver will contact you 30 minutes prior to delivery so you do not have to wait at home all day.
- Rescheduling & Cancellations: You can modify, postpone, or cancel your delivery window free of charge up to 24 hours prior to your arranged time slot. If you contact us within this window, we can rearrange your delivery date without any additional cost to you.
- Missed Deliveries: If you decline an assigned time slot or are not home to accept it, we will work to offer you an alternative delivery slot within 10 working days.
5. On the Day of Delivery (Important Conditions)
- Ground Floor Drop-Off: As a standard freight service, goods will be safely un-manifested and left inside your premises at the first, safest convenient ground-floor location.
- Stairs Policy: Standard courier drivers are unaccompanied and are not authorized to carry heavy furniture items upstairs. This policy strictly covers staircases inside houses as well as multi-story apartment flats not located on the ground floor.
- Upstairs Risk: Any transportation of goods past the ground floor is carried out entirely at the contractor’s own risk and discretion, unless you have purchased a premium 2-Man delivery upgrade prior to dispatch.
- Property & Assembly Restrictions: Our drivers cannot move or take away any of your existing home furniture or personal property. Drivers will not carry out item assembly or structural installation unless a specific setup tier was booked and arranged beforehand.
Contact Information
For any questions regarding your delivery, cancellations, or refunds, please contact us directly:
RAZARA LIMITED
Trading as : Razara Home