Our goal at Razara Home is for you to be entirely happy with your purchase. Your statutory rights are fully protected since we adhere to the UK Consumer Rights Act and the UK Distance Selling Regulations.
1. The 30-Day Right to Reconsider (Cooling-Off Period)
According to UK legislation, you have 30 days from the day your product is physically delivered to your address to cancel your order and return it for any reason. Both regular-priced and sale items are subject to this guideline.
Your item must be unused, disassembled, and in its original packaging in order to qualify for a return due to a change of heart.
2. Items that are defective, damaged, or incorrect (30-Day Right to Reject)
You are legally entitled to a complete refund, repair, or replacement if your items arrive damaged, fail to arrive, are unfit for their intended use, or are not as represented.
- When your things are delivered, please check them. Please get in touch with our customer service staff within 48 hours of receiving the product if you see any damage or missing parts so we can set up a quick courier pickup or provide replacement parts right away.
- Please halt assembly right once and let us know if an item is found to be defective or structurally flawed during assembly. If assembly has been attempted, it has no bearing on your statutory rights regarding manufacturing flaws.
5. Non-Returnable Items
Please note that the following items are not eligible for return or refund:
- Completely assembled items that exhibit wear and tear (change of mind returns only)
- Returned goods after the 30-day return deadline has elapsed
- Items that sustain damage as a result of consumer error, overuse, or incorrect installation in contrast to instructions
- Furniture pieces that are bespoke or custom-made and ordered according to certain measurements, finishes, or configurations
Please be aware that your statutory rights under the UK Consumer Rights Act in situations involving defective, damaged, or misrepresented goods are unaffected by these exclusions.
3. Return Shipping Process
- How to start a return: To request a return authorization, send an email to support@razarahome.co.uk or send us a WhatsApp message at +447735414377.
- Return Methods: All returns must be sent via a mail or courier service to our shipping address: Razara Home , 43 Tonge Fold Road, Bolton, BL2 6AN, United Kingdom.
- Return Shipping Fees: The consumer is in charge of covering their own return shipping fees for returns due to a change of heart. Razara Home will offer a pre-paid postage label or set up a courier pickup at our expense for defective, damaged, or incorrect items.
- Tracking: We strongly advise getting shipping insurance and utilizing a trackable shipping service. Without tracking information, we are unable to guaranty that we will get your returned goods.
4. Refunds and Duration of Processing
We will send you an email verifying the status of your refund and letting you know that your return has been received and examined by our warehouse staff.
Refunds that are approved will be processed right away, and within eight business days, a credit will be instantly credited to your original payment method.Please be aware that processing and posting the refund may require more time from your bank or payment provider.
Restocking Fee:
There is no restocking fee.
5. Product Exchanges
All catalog goods are returnable within 30 days of delivery. Please contact our support staff using the information below if you need to exchange an item for a different model, size, or color.
Contact Information
RAZARA LIMITED
Trading as : Razara Home